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Frequently Asked Questions
When will I receive my photos?
Frequently asked questions
Our real estate photography package includes professionally edited interior and exterior images, thoughtfully composed to showcase the home's best features, flow, and unique details. Each photography package also includes a 2D premium floor plan and a single-property website, giving you additional ways to market your listing and share its features with prospective buyers.From the first impression to the finishing details, we provide the visual tools to help your listing stand out.
The number of photographs delivered is based primarily on the square footage of the property. Our photography packages are designed to provide a comprehensive visual presentation of each home, with enough images to showcase its spaces, features, and unique details.Typical photo counts are as follows:Property sizeApproximate photosUp to 1,499 SF15–251,500–2,499 SF25–352,500–3,499 SF35–503,500–4,499 SF45–604,500–5,499 SF55–705,500–6,499 SF65–806,500+ SF75–90Photo counts are approximate and may vary depending on the home's layout, architectural details, and amenities. Our goal is to capture the property thoroughly while providing a polished collection of images without unnecessary repetition.
Absolutely! Every photograph goes through professional editing to achieve balanced exposure, natural-looking lighting, accurate colors, and a polished final appearance. Our goal is to present the home beautifully while maintaining a realistic representation of the property.
A little preparation goes a long way! We recommend decluttering surfaces, making beds, putting away personal items, opening blinds, and turning on all interior lights before the photographer arrives. We understand that homes are lived in, and our photographers will work with you during the appointment to make small adjustments when needed.We highly recommend sharing our Staging Checklist with your seller so they will be prepared.
Cloudy skies? No problem! Our Blue Sky Guarantee ensures your listing's exterior photographs have the beautiful blue skies and inviting atmosphere that help properties make a great first impression. Through professional digital editing, we enhance exterior images with natural-looking blue skies, creating a brighter, more appealing presentation regardless of the weather on picture day. It's just one more way we go the extra mile to make your listing shine!
Absolutely! If there are particular features, upgrades, or spaces you'd like us to highlight, please include those details in the special instructions section when placing your order. Our photographers are happy to accommodate reasonable requests and will work to capture the details that make your listing unique.
Hampton Roads is home to several military installations, airports, and other areas with controlled or restricted airspace, so drone photography isn't permitted at every property location. All of our drone pilots are FAA Part 107-certified and check airspace restrictions and authorization requirements before each flight. When permitted, we obtain the necessary FAA authorizations to operate safely and legally. If a property falls within restricted airspace where authorization cannot be obtained, aerial photography may not be available for that location. We'll always evaluate the property before the appointment so there are no surprises.
Twilight photography is all about timing! The ideal window is shortly before and just after sunset, when the sky takes on beautiful colors and the home's interior and exterior lighting create a warm, inviting glow. Because this window changes throughout the year, twilight appointments are scheduled based on the local sunset time and typically begin approximately 15-20 minutes before sunset. We'll help coordinate the timing to capture the home during this beautiful transition from day to evening.
It really depends on how you are going to use it. If you are looking for something in the mls I would recommed cinematic or ai photo to video
Discover the convenience with our dedicated app! Just look for Virtual Tidewater in your app store, and you can effortlessly download photos and video directly from the application.
At Virtual Tidewater, our commitment is to deliver outstanding service and ensure your satisfaction with our photography services.
In the event of dissatisfaction with the provided images, whether due to technical errors or failure to meet standards, please reach out to us within 7 days of receiving the images for resolution. We are prepared to offer a complimentary reshoot or image correction, and, if necessary, consider a partial or full refund.
Agents are entrusted with ensuring the property is "photo-ready." While our photographers will identify any potential issues, it's important to note that if the property appears cluttered in person, it will be reflected in the photos.
For any specific requirements related to your order, kindly communicate them before the scheduled appointment. You can utilize the special instructions section on the order form to convey any specific details, ensuring we meet your expectations. Thank you for choosing Virtual Tidewater for your photography needs.
Upon completion, an email containing a link to the client center will be sent to you. Access your photos conveniently from the client center, where you can proceed to download them.
Photos: Delivered the following day Monday-Saturday by 5 PM. Most of the time they are delivered before noon. We are closed Sundays, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Years Day.
Video: 1-2 Days. We try to get video to you next day, however sometimes they require an extra day.
3D Tours and Floor Plans: 1-2 Days. We try to get video to you next day, however sometimes they require an extra day. Zillow 3D floor plan processing is out of our control - turn around time can vary.
Virtual Staging: 1-3 Days.
If you require your photos to be delivered on the same day as the appointment or over the weekend, we do offer a rush service for an additional $50 (same day, by midnight)
We provide a staging checklist to assist homeowners in preparing their property to be "photo-ready." While our photographers will offer guidance during the appointment if adjustments are needed, having the home ready before our arrival ensures a smooth process. We recognize that homes are lived in, and factors like children and pets may require some items to be moved. Staging holds greater significance when opting for services like 3D Tours or Video. While photography allows flexibility to avoid problem areas, 3D Tours, showcasing a complete 360-degree view, may highlight aspects that staging can effectively address. It's important to consider the suitability of 3D Tours for each home, as not all properties may benefit from this immersive experience.
Our service extends across the expansive Hampton Roads area, encompassing Norfolk, Virginia Beach, Chesapeake, Portsmouth, Suffolk, Smithfield, Hampton, Newport News, and York County. Additionally, we travel to more distant regions such as Surry, Franklin, Moyock, Elizabeth City, Williamsburg, Gloucester, Northern Neck, East Shore, and the Outer Banks of NC. Please note that a travel fee is applied for services in these areas.
At Virtual Tidewater, we have several options for accessing the property for our real estate photography services. You can choose to have the agent or owner meet us at the property to let us in. Alternatively, we can use a contractor lockbox that is already installed on the property. For our safety, we do require the agent to be present for tenant occupied homes. If you have any specific preferences or requirements for granting access to your property, please feel free to communicate them to our team, and we will be happy to accommodate your needs.
Absolutely! We highly appreciate our partnerships with agents and recognize the significance of entrusting the right photographer with your real estate images. Although all our photographers excel, our scheduling system empowers you to select your preferred photographer based on their availability. In the event that scheduling conflicts arise, rest assured that if your preferred photographer is on vacation or unavailable, another skilled member of our team will ensure your needs are met.
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